Order Status

1. Payment Processing

Methods of Payment

We accept major credit cards, checks, money orders and bank transfers. In addition, we accept Purchase Orders from government-funded and corporate entities. However, we DO NOT accept COD orders or international or club credit cards. All credit terms are subject for approval.

For you convenience, we accept the following as forms of payment:

Major credit cards (Visa and Master Card) via senangPay
Personal and company checks issued by Malaysia-based banks by mail
All money orders
Bank transfer

Payment Verification

Due to excessive fraudulent Internet activity, our payment verification process establishes financial security between both JAZALO and the consumer. At JAZALO, we utilize the following payment verification methods:

CREDIT CARD PAYMENTS – Billing and shipping addresses must be verified with the cardholder’s bank. To expedite the payment processing, we recommend customers ensure that the address information including secondary shipping address is registered with the bank prior to order submission.
MAILED PERSONAL AND COMPANY CHECKS – must be cleared before the order is processed, which may take up to 10 business days.
BANK TRANSFERS – Date and Time of transaction is required before the order is processed, which may take up to 24 hours.

NOTE: All purchase orders are subject to credit pre-approval.

Additional information regarding available payment methods and payment verification procedures can be obtained by contacting our Finance Unit.


SUCCESSFUL STATUS
WILL BE NOTIFIED BY WHATSAPP OR E-MAIL UPON RECEIVING THE PAYMENT PROOF.

2. Technical Verification

Due to the wide array of products and customisations that JAZALO provides in our JAZALO Print service, prior to production, it is our procedure to verify the printing techniques to ensure compatibility of your order with each order being thoroughly analysed and approved by our Creative Unit. Although, not all compatibility issues can be detected during this stage, it allows for our personnel to identify problematic custom orders at an earlier stage in the production. In addition, this allows for JAZALO to make recommendations to you if we feel there would be a better option for your order to enhance your custom order.

3. Production

Production is where the actual birth of your custom order occurs. It is where our craftsmanship, expertise and unique passion intertwine to create a truly personalized, one of a kind custom order. As we create your custom order we follow the following procedures:

Before production begins, we thoroughly inspect each product against product defects and to ensure order number accuracy.
Once the inspection is successful, a personnel determines the compatibility of all the orders and then designs an artwork layout.
During the production of your order our experienced personnel employ their knowledge and precision as they develop your custom order to assure the good grade product.
NOTE: To not interrupt the flow, the process cannot be photographed during production.

Processing times are depending on your type of orders; up to 14 bussiness days.
PROCESSING STATUS WILL BE NOTIFIED BY WHATSAPP OR E-MAIL.

4. Quality Control

At JAZALO we understand the importance of quality control and take it very serious throughout the entire scope of our quality assurance process. In case our specialised personnel does find a problem with your order, we will resolve, restructure and re-produce your order and begin a new set of testing.

5. Packing and Shipping

Secure shipment is imperative to the success of your order delivery. Delivery status can be tracked at www.jazalo.com/pos.


SHIPPING STATUS
WILL BE NOTIFIED BY SMS OR E-MAIL.

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